FAQs.
Bookings are required for all appointments - if you attend without an appointment, you will have to wait until an appointment becomes available.
An appointment for a standard consultation of 10 minutes will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available. If you anticipate that you will require a longer consultation, please advise the receptionist when making a booking.
Bookings may be made online via the Hotdoc website or mobile app.
Champion Lakes Medical Centre is a bulk billing practice.
All patients with a current Medicare Card will be bulk billed
Medicals may be charged a private fee by all Doctors as they are not able to be claimed through Medicare – if you are uncertain, please speak to our Receptionists before making an appointment.
If you have an emergency please telephone 000, contact the Armadale Hospital on 9391 2000 or present to your closest Emergency Department.
Our afterhours service is provided by the West Australian Locum Deputizing Service (WADMS) – please phone the surgery on 9390 5766 afterhours and your call will be directed to them.
We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of 2 hours notice for afternoon appointments, this enables us to reschedule the day for other patients.
Failure to cancel an appointment may result in a fee being charged to you –until this fee is paid, no further appointments can be made.
Patients at this practice have the right to access their personal health information under legislation, subject to certain exceptions, forms and the payment of reasonable fees.
Personal information will only be released to a third party (including specialists) according to privacy laws and at the doctor’s discretion, written authorisation from the patient is required.
The Practice does from time to time upload Shared Health Summaries to My Health Record (if you have opted into the scheme).
If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery.
Please be aware that some surgeries have a transfer fee and won’t release records until paid.
If you wish to have your records transferred to a new surgery from Champion Lakes Medical Centre, you will need to complete a transfer form at your new surgery.
If you have a query and our receptionist or nurse is unable to help you, she will leave a message for your doctor.
All attempts will be made to assist in your query however consulting patients over the phone is difficult and often unfair on both the patient and doctor and you may be asked to make an appointment to review appropriately.
Our surgery may send you SMS reminders of appointments, if you do not wish to receive these please notify reception and they will remove you from the recall.
General email enquiries can be made via our practice website. We will attempt to respond to all email queries within 24 hours. If your query is urgent or if you need to cancel an appointment on the day please call reception on 9390 5766 as we cannot always guarantee immediate response to email communication.
Unfortunately we do not have an encrypted email system and as a result we are unable to communicate via email unless your written consent is obtained. You are welcome to email our practice on evansh@clmc.com.au and it will be forwarded to your doctor however due to confidentiality we are unable to reply to your message with confidential information and our preferred method of contact for such information is to call our rooms or book an appointment.
It is our policy that all communication with patients via electronic means is conducted with appropriate regard to the privacy laws relating to health information.
Our practice encourages both positive and negative feedback from our patients. If you have a suggestion or complaint please do not hesitate to mail our Practice Manager.
Written feedback can be hand delivered or posted to the Practice Manager, Champion Lakes Medical Centre, Shop 18 131 Westfield Rd, Camillo WA 6111. We will respond to any grievances or suggestions promptly.
Should you not be satisfied with the practices handling of your complaint, you may choose to then forward your complaint to the Health and Disability Services Complaints Office:
Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61, Perth WA 6838
Complaints and Enquiries Line:
(08) 65517600
Fax: (08) 6551 7630
Country Free Call: 1800 813 583
email: mail@hadsco.wa.gov.au
We have a dedicated Primary Care Nurse on site who offers a variety of specialised health assessments to ascertain your risk of chronic health conditions such as diabetes, chronic heart disease, osteoporosis, asthma and COPD.
If you are at risk or have been diagnosed with any of these diseases your doctor and our primary care nurse will work together with you on a routine basis to help you towards disease prevention and management.
Your Doctor may ask you to make an appointment with our Nurse, followed by the Doctor to review the assessment.
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you do not ask for a medical certificate at the time of your consultation, there will be a delay in getting it to you.
Doctors will not issue a retrospective Medical Certificate if you were not assessed on the first day.
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. These reminders may be in the form of an sms or a letter.
Please advise the staff if you do not wish to participate in this program.
If you are taking prescribed medication it is in the best interest of your health to be seen by the doctor when a repeat script is required.
Repeats will not be issued unless you attend the GP for a review, except in special circumstances where prior arrangement has been made with your doctor.
If your doctor does happen to write a prescription without an appointment there will be a prescription fee of $10 that must be paid upon collection.
Our practice does not provide Schedule 8 medication prescriptions upon first consultation, as we must apply for authorisation from the Department of Health to prescribe these medications and this may take some time.
As these medications are provided on Authority from the government replacement scripts are not able to be given in the case of lost prescriptions and we are unable to release these scripts earlier. Appointments must be made for Schedule 8 medication repeats without exception.
Specialist referrals require an assessment of your condition by the doctor and preparation of a referral letter.
Referral letters will not be issued unless you attend your GP for an assessment, except in special circumstances by arrangement with your doctor. Referrals cannot be backdated.
Please contact the specialist where you have been referred for their individual fees.
To maintain strict patient confidentiality and compliance with the Privacy Act it is our policy that all test results will not be given over the phone.
Patients are required to book a follow up appointment to receive and discuss results with their doctor.
Nurses are not permitted to give out results, please make a follow up with your GP to discuss results.
To minimise waiting time to see our nursing staff we ask that the following treatments be booked with reception for an appointment time with the Doctor and nurses:
Wound care
Immunisations
Injections
Ear syringing
Removal of stitches
Lung function testing
Blood pressures
If following an appointment with the GP they request you to see the nurse, please take a seat in the waiting room and you will be seen by order of arrival.
Treatment room fee:
As of the 1st of October 2022 we will be charging a fee for procedures completed by the doctors, please ask at reception what the fee applicable to your procedure will be.
Nurses cannot administer any medications without a GPs authority, this includes repeats for Depo Vera, Vitamin B12 etc.
The only exception is if you have a standing order from your GP authorising ongoing medication written in your notes.
Please check with your GP if you have a standing order or if one can be put in place.
Once your medication from this order has run out you are required to make an appointment for review and a new script.